Cancellation Policy

Cancellation Policy at Pain-o-soma.com

At Pain-o-soma.com, we understand that circumstances may change, and you may need to modify or cancel your order. We are dedicated to providing a seamless and hassle-free experience for our customers.

Cancellation or Modification Process:

To cancel or make changes to your order, please get in touch with our customer service team as soon as possible. We will make every effort to accommodate your request. However, please bear in mind that some orders may have already been processed and dispatched.

Shipped Orders:

If your order has already been shipped, rest assured that we will still assist you to the best of our ability. However, there is a possibility that we may not be able to cancel or modify your order at that stage. In such instances, you can expect to receive your order, and if needed, you can return it to us for a refund.

Refunds:

Refunds for eligible cancelled or returned orders will be processed promptly. However, please allow sufficient time for us to receive and process your return. We aim to expedite the refund process to minimize any inconvenience caused.

Exclusions:

Please be aware that we cannot cancel or provide refunds for products that have already been opened or used. We adhere to stringent quality standards and are unable to accept returns of such items for safety and hygiene reasons.

Customer Support:

Your satisfaction is essential to us, and we appreciate your understanding regarding our cancellation policy. Should you have any questions or concerns, our customer service team is always here to help. Don’t hesitate to reach out, and we will be more than happy to assist you.

Thank you for choosing Pain-o-soma.com. We strive to deliver excellent service and an exceptional shopping experience for all our valued customers.